Cancellation Policy / Политика отмены
Canceling orders must be done in accordance with the Consumer Protection Law of 5741 -1981 (hereinafter: the "Consumer Protection Law"),including the regulations thereof, and after the Ordering Party, as defined in Flying Carpet's Terms and Conditions, has placed an order through the Website's reservation system, and received the booking confirmation document.
An Ordering Party may cancel a transaction, subject to the provisions of the Consumer Protection Law, as in any of the following means:
• By e-mail:
• By Fax: +972-3-6818887
The cancellation notice should include at least the name and the identity number of the Ordering Party.
Hotels Cancellation Policy: A hotel booking cancellation policy can depend on several factors, such as the rate of the booking and the date of check-in.
The “cancel by certain date” policy - This type of cancellation policy gives travelers the option to cancel hotel reservations free of charge up until a certain date. Once this date passes, hotel cancellation policies can either:
Charge a standard cancellation fee;
Require the full payment for the reservation.
The “one night penalty” policy - For this type of hotel room cancellation policy, hotel charges a cancellation fee equivalent to one night’s stay at the hotel.
The prepaid, nonrefundable hotel reservation policy - This type of hotel booking requires payment for the entirety of the reservation at the time of booking and is nonrefundable.
Transfers Cancellation Policy: Depending on when you cancel your reservation, you might be entitled to a refund. Cancellation time might vary depending on the vehicle you’ve chosen. Please refer to the terms, conditions and specific cancellation policy of the vehicle you've booked prior to the time of booking.
Private transfer up to 6 passengers - shall be subject to a full refund if the cancellation is made within 48 hours of the time that the Customer is due to be picked up for the Transfer and this will not include Saturday (“SHABAT”) and Israeli holidays.
Private transfer VIP class - shall be subject to a full refund if the cancellation is made within 72 hours of the time that the Customer is due to be picked up for the Transfer and this will not include Saturday (“SHABAT”) and Israeli holidays.
Excursions Cancellation Policy: All Excursions shall be subject to a full refund if the cancellation is made within 72 hours of the time that the Customer is due to be picked up for the Excursion and this will not include Saturday (“SHABAT”) and Israeli holidays.
Domestic flights Cancellation Policy: Tickets for domestic flights shall be subject to a full refund if the cancellation is made within 48 hours of the time that the Customer is due to be flew up to a domestic destination and this will not include Saturday (“SHABAT”) and Israeli holidays.